SHIPPING/RETURNS POLICY
SHIPPING
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–5 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
What is the shipping rate?
Shipping costs depend on the weight of your order, destination and shipping method selected at checkout. You will be provided with the total shipping cost before completing your purchase.
● USA: Free Standard Shipping for domestic orders. Expedited shipping options are available at an added cost.
● International shipping: Rates may vary depending on location.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at lobrianshit+cs@gmail.com with your order number. PLEASE DO SO ASAP, or within a 7-day period.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for delays or delivery issues caused by incorrect address information. If you realize that your address is incorrect, please contact us immediately at lobrianshit+cs@gmail.com. We will do our best to help you make changes before your order is shipped.
Lost or Stolen Packages
We are not responsible for packages that are lost or stolen after they have been marked as delivered by the courier. If your package has not arrived within the expected delivery window, please reach out to your local carrier. You can also track your shipment using the tracking link provided in your order confirmation email.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at lobrianshit+cs@gmail.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at lobrianshit+cs@gmail.com within a 7-day period with:
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Photos of the damaged product (Clear photos).
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Your order number.
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Any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at lobrianshit+cs@gmail.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at lobrianshit+cs@gmail.com with CLEAR photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at lobrianshit+cs@gmail.com within a 7-day period after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!